10% off on all orders. Use code CHRISTMAS10
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10% off on all orders. Use code CHRISTMAS10
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FAQs

Order

What size should I order?

  • All our socks & jewellery are free size.

What forms of payment do you accept?

  • We accept all major debit and credit cards. We also accept net banking and popular wallets, UPI, along with Cash On Delivery (COD).

Can I cancel my order once it’s shipped?

  • If the order is shipped already, unfortunately we will not be able to cancel it.

Can I add more products to my existing order?

  • Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

Do I have to create an account to order a product?

  • Creating an account is not mandatory. You can even sign out as guest and place your order.

How will I know that my order is placed successfully?

  • Once you successfully placed your order, you will receive a confirmation email with details of your order and your order ID. You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your accessories to arrive!

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted.

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally reversed by banks within 10 business days. For any other assistance/ issues you can write to us at info@mintandoak.in and we’ll help sort things out.

Do you’ll take bulk orders?

I have placed an order but not received a confirmation email. What does this mean?

  • Sorry about that! Please check your spam folder since the confirmation email might have ended up there. The order confirmation usually reaches immediately, there can be a delay sometimes. If you have not received anything after 24 hours, please contact us so we can check if everything is fine with your order.

 

Shipping

How long will it take for my order to be delivered?

  • Orders are typically delivered in 1-3 business days in metros, and 3-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, strikes etc.)

 Are there any shipping charges?

  • We have free shipping sitewide.

How do I track my order?

  • You will be able to track your order has been dispatched by us. You will receive an SMS and email with the tracking number.

 Why am I not getting a COD option on the payment page?

  • If the COD option is not showing up, it’s because this facility is unavailable for your postal code. You can pay be any alternate method made available on our website or you can get the products delivered to an alternate address (where COD is available).

Offers

General information about our campaigns & offers:

They are valid for a limited amount of time only and can not be applied before and after this period.

They do not apply on products that are already on discount/on sale.

The discount will either be automatically applied at checkout or you need to enter a coupon code.

Please double check the terms & conditions of the campaign/offer before placing an order since they can differ slightly from the above mentioned general conditions.

If you are unhappy with the overall experience or cannot find what you are looking for please write to us at info@mintandoak.in